Support Request

Use this form when requesting help with BEPpoker. Send support requests to pzuggler@gmail.com.

App and Environment

• BEPpoker version:
• Windows version:
• Installer filename:
• Install date:

Problem

• What happened:
• What you expected:
• Whether the issue repeats after restarting the app:
• Whether the issue started after importing files, restoring a database, changing settings, or installing a new build:

Local Data State

• Approximate number of imported tournaments:
• Approximate number of imported hands:
• Import range used when the issue appeared:
• Whether folder watching was enabled:

Diagnostics

• Copy redacted diagnostics from Import > Database Maintenance > Copy Redacted Diagnostics.
• Review the copied text before sharing it.
• Do not share full diagnostics unless pzuggler asks for them and you are comfortable sharing the visible local paths and PokerStars player name.

Files

• Include screenshots when the issue is visual.
• Include the installer checksum when the problem is installation-related.
• Do not include raw hand-history files or tournament-summary files unless they are specifically requested and you have reviewed them.